My iPhone started to glitch a week or so ago. It didn't always registering my voice and occasionally the touch screen wouldn't responding. Then it began to not play my alarm. If I turned if off and back on again, it would work fine for the rest of the day. By Monday, though, it started to not play any sound at all, so I brought it in.
The tech I got commented, "Man... this is really messed up."
"Yep," I thought, "I reached that conclusion, and I don't even work for Apple."
She told me we needed to erase it and reset it to factory settings because it was most likely a software issue, and if we reset it from backup, it would maybe bring that issue along with it again.
I went home and spent the entire night feeling quite lost. I'm sure this would be somewhat disruptive for the majority people, but you have to understand... I don't really have a usable brain. My brain flashes ideas into my head and I have approximately 3.7 seconds to realize one is important and record it into a place where I can organize it, and thus organize my life, before that idea is replaced with a dozen or so more ideas.
On my phone is my calendar, my grocery list, my to-do list...which is everything to get me through the day, my text messages, where I can look back and check what someone said, my maps, because goodness knows I can barely find more than the grocery store and the kids schools without a map, and a bunch of other things I use several times a day.
I was able to eventually able to get contacts, my calendar, and grocery list. But, I had to re-download apps, and none of them were in the right place where I could find them. And once I did find them, I had to re-login to things and, although it should be easier with my login and passwords on the keychain, I somehow have over five passwords saved for many apps.
I spent the night attempting to get things somewhat back into order, but I'd lost my text messages and a month of photos had disappeared.
I woke up the next day, and my phone is completely jacked up again. This time, it was constantly recording. So if I tried to type a name for text message, it would pick up on what was being said. Unfortunately my phone didn't pull up the right number for my friend Melissa when this popped up on the screen: Meli to the lunch room and they were out of the Snapple I like so I
I made another appointment at the Apple Store. But, they couldn't get me in until the afternoon, and I literally couldn't use my phone.
So, I go in and talk to the guy who checks people in and I explain about the day before and that I really need to get in sooner.
He was really nice. He sets me up with these two guys. I tell them that I must need something physical done, because, obviously, restoring to factory settings didn't work.
They take it in the back and get the microphone to turn off and try to send me on my way. I'm thinking, "Wait, no. My phone didn't work. They messed up everything good about it, and now it doesn't work again." I tell them fixing the microphone isn't going to fix the problem, because a few days ago, it was one random thing, then two, and by yesterday it was a bunch of stuff. Now one more random thing is happening. They were like, "It's a different problem this time, so the erasing worked and now this is a new problem." I'm like, "Um... is it? I had tons of problems and this is just a new iteration of it." They aren't having it. So, before the tears welling up in my eyes can fall out, I thank them and walk away.
Then I compose myself and find the guy who checked me in. I tell him that my problem isn't solved and ask if he can help me.
He was so wonderful. He was a gentle, empathetic young guy. He said things like, "Oh, no. I can see how frustrating that would be," "Let me make sure I understand what you're telling me," "It certainly sounds like you didn't have the experience you should have gotten here," and "Please know that we're going to get this taken care of before you leave here." It turned out he was also a tech, so he checked people in and then pulled up a station and helped me by the front door.
He immediately helped me feel calmer. He really didn't end up doing anything differently than the woman the day before had done, but he made sure I completely understood why we had to go that route. He also made sure I knew he understood me.
I immediately began to think of the training I'd taken to help me work with parents and the things I try to train parents to do with kids. I once again thought how I'd love to be a therapist. I thought, I want to be as effective as this guy in helping people feel heard and cared for.
After we were just about done, I asked, "Where did you get your training in active listening and empathy?" He looked confused, "I mean, you're such an empathetic listener," and nervously, I kind of joke, "Is that just you? Are you just naturally that good?" And I start to get really nervous, so I over explained more. "I mean... do you come from a therapy background?" (The guy is like 25; he obviously hasn't quit his psycho-therapy practice to take up in the Apple store.)
The guy's answer is not one I would have guessed if you'd given more seventy-five guesses, "Well," he starts out, "some of it does come from Apple, but mostly I've been reading Tarrot and astrological signs for about ten years. So it comes from that."